Frequently Asked Questions

There are 3 simple steps.

1. Create a Junglebot account.
2. Breeze through the onboarding and set up API Keys so Junglebot can talk to the exchange (Binance or Coinbase).
3. Configure and run your bots.

And boom, you’re all set to trade smart.

Nope! Junglebot is designed for everyone, from beginners to pros. Just set up your bots and let automation do the heavy lifting.

Right now, we connect with Coinbase and Binance — two of the biggest, most trusted crypto exchanges worldwide.

You can find setup guides and video tutorials on the Help Page within the platform.
Additionally, depending on your subscription package, you can also reach out to our support team at [email protected] for further assistance.

Because that’s how the magic happens! By connecting your exchange, Junglebot can analyze your assets and place trades on your behalf — fully automated, always in your control.

Absolutely! We use industry-standard encryption and never store your keys in plain text. Your security is our top priority.

Your bots will pause automatically, but don’t worry, your trading history stays safe and accessible. You can still log in and review past activity anytime.

We’ve got your back! Reach out via our Discord server or email — quick help from real people, no bots here.

Junglebot doesn’t touch your funds. Just top up your crypto exchange (like Binance or Coinbase), and let our bots do the rest.

You can start with as little as 20 USDC and build your portfolio in stable assets on a monthly basis.

Yes, you can always add additional funds to your e-wallet on the exchange at any time.

You can add more funds whenever you want to increase your exposure or take advantage of new market opportunities. Adding funds allows the bot to open additional positions and expand your portfolio based on your strategy, especially when market conditions are favorable.

Yes, it’s a good idea – especially if you plan to trade with Junglebot and also make trades on your own. The main reason is that if you manually convert or trade an asset that the bot has acquired, Junglebot won’t be aware of the change, which may disrupt its strategy or tracking.

Your funds must be in the Spot portfolio linked to the API key you’ve created. Otherwise, the bot will not be able to see or access the funds in that portfolio.

Your funds must be in the Spot Wallet, either in the Main Account or a Sub-Account linked to the API key you’ve created.

Just log in to your crypto exchange (like Binance or Coinbase) and withdraw your funds directly. Junglebot doesn’t hold your money.

The main reason is that “Current Investment” in Junglebot represents the amount spent to acquire the assets. In contrast, the “Estimated Balance” shown in the exchange reflects the current market value of those assets at the time of observation.

Nope! Junglebot doesn’t take a cut from your trades. We’re a software provider, not a broker — just a flat monthly fee for using the platform. Your exchange handles all trading fees, so check their rates or ask us in Discord.

We charge a monthly fee based on how many bots you’ve got running. You can create as many as you like — but only the active ones count toward your subscription. More active bots = higher plan.

Yes, you can. Just send us an email at [email protected], and our sales team will get in touch with you as soon as possible.

The main difference is that the Fixed Market Bot trades on a specific market, such as BTC/USDC. In contrast, the AI Bot monitors multiple markets simultaneously and ranks them based on market conditions, performance, and structure to determine where to trade, based on your selected strategy.

There can be several reasons to use the “Fixed Market Bot”: You have a strong sentiment toward a specific market based on your own observations or analysis. You prefer to trade only on high-liquidity or low-liquidity markets. You want full control over which asset pair the bot trades.

The AI Bot is a great choice if you want a more diversified portfolio of assets. It automatically monitors multiple markets and allocates funds based on performance and market conditions, helping reduce risk and increase exposure to different opportunities.

Yes! Feel free to mix, match, and run multiple bots simultaneously to diversify your trading game.

Just log in to Junglebot and go to the dashboard – your bot control center. Track their moves, start or stop trading, check stats, and stay in full command.

It all depends on your trading strategy. Here are some general recommendations: If you’re a scalper, the most suitable deal types are “Minute Deals” and “Hourly Deals”. If you’re an intraday trader, consider using “Hourly Deals” and “Daily Deals”. If you’re a swing trader, then “Daily Deals” and “Monthly Deals” are more appropriate.

Junglebot operates on the Spot Market. The advantage of the spot market is that, unlike futures, you actually take ownership of the traded asset. The main disadvantage is that you cannot short the market.

With the Conservative sell strategy, the bot aims to sell at a specific target profit, such as 1.3%, as soon as that level is reached. With the Adventurous sell strategy, the bot aims to sell at 1.3% or higher, depending on market conditions, potentially holding longer to capture more profit if momentum is strong.

It’s not necessary, but it is recommended. In a stable bear market, minor bullish trends are rarely strong or sustained, so using a more Conservative sell strategy may help secure profits more reliably before the trend reverses.

Deal Expiration works like a due date. If the target profit cannot be reached—for example, in a sideways market where price fluctuation stays within a narrow range (e.g., [-1.3%; +1.3%])—then the position may either: Be closed when the target profit is finally reached, or Be closed earlier if the deal becomes old enough and the current profit is greater than 1.3%, even if it wasn’t the original target.

Volatility refers to how much an asset’s price fluctuates over time. Specifically, historical volatility measures the standard deviation of returns over a given period. Different deal types (such as Minute, Hourly, Daily, or Monthly Deals) operate on different timeframes, so it’s important to measure volatility accordingly. For example, a market may show high short-term volatility in smaller trends (e.g., over minutes or hours), but appear more stable and consistent over longer timeframes like days or weeks. By separating volatility by timeframe, Junglebot can better adapt each deal type to the market’s behavior, helping bots make smarter, timeframe-aware decisions.

While historical volatility alone may not be the best basis for building a full trading strategy, it can still offer valuable insights. Markets tend to move in cycles of high and low volatility. By recognizing these cycles, you can adjust your target profit accordingly: During high volatility periods, it’s more realistic to aim for higher profit targets, since price swings are larger. During low volatility periods, it may be better to use more conservative targets, as price movements are smaller and slower. Using volatility as a reference helps you align your profit expectations with current market conditions, improving both trade timing and strategy efficiency.

It depends on current market conditions, so there is no guaranteed or fixed return. Historically, returns may range from 0% to 20% annually, but this is not guaranteed. Past performance is not indicative of future results. Returns are variable and depend on many factors, including market sentiment and your chosen strategy

Monthly performance depends on the market conditions during that specific month. While the goal is to generate consistent returns, losses may occur, especially during long and persistent bear markets. It’s important to view performance over a longer time horizon, as short-term fluctuations are a normal part of trading.

The answer is not always straightforward. If a position is losing value due to a market drawdown, the bot will analyze whether a price reversal is likely in the near future using statistical and probabilistic methods. If a strong reversal potential is detected, the bot will hold the position. However, if new trades are opened and become profitable, the bot may combine the positions to average the entry price, aiming to exit both positions more efficiently.

The most likely reason is that the Sell Strategy for this Deal Type is set to Adventurous. However, another common reason is related to the actual net profit of the position. While the current price may appear to be above the target (e.g., 1.3%), the bot doesn’t rely on price alone. Instead, it calculates the real net profit by considering: How much of the asset was actually received after the buying fees; How much of that amount can be realistically sold, since small remainders (known as dust) often can’t be sold; All fees associated with selling, including exchange commissions. If the net profit, after all these adjustments, is still below 1.3%, the bot will keep the position open. This ensures that only realized profit, not just theoretical gain based on price, is used when making sell decisions.

The most likely reason is that you have accidentally converted or transferred the asset on the exchange. In this case, the bot tries to place a sell order, but the exchange cannot fulfill it because the asset is no longer available in the expected wallet or amount.